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Support Center

Need help with your advertising campaigns? We're here to assist you with any questions about creating ads, managing your account, or understanding your analytics.

Frequently Asked Questions

Creating your first ad is easy! Follow these steps:

  1. Click on "Create Campaign" in the navigation menu
  2. Upload your ad image (recommended size: 1080x540px)
  3. Add your ad text and call-to-action button
  4. Set the number of days you want your ad to run
  5. Review your ad and complete payment
  6. Wait for admin approval (usually within 24 hours)

Note: Your ad will be reviewed to ensure it meets our community guidelines before going live.

Pricing: Our advertising rate is 1,000 NGN per day.

Payment: We accept payments through Paystack, which supports:

  • Credit/Debit cards (Visa, Mastercard)
  • Bank transfers
  • Mobile money
  • Other local payment methods

Important: Payment is non-refundable once processed. You can delete or inactivate ads before expiry, but no refunds will be issued.

Ad approval typically takes 24-48 hours during business days.

Our team reviews all ads to ensure they:

  • Comply with our community guidelines
  • Are appropriate for our Muslim audience
  • Don't contain misleading or inappropriate content
  • Meet our image and text quality standards

You'll receive an email notification once your ad is approved or if any changes are needed.

Track your ad performance through the Analytics dashboard:

  • Impressions: How many times your ad was shown
  • Clicks: How many times users clicked on your ad
  • CTR (Click-Through Rate): Percentage of impressions that resulted in clicks
  • Remaining Days: How many days your ad has left to run

Access detailed analytics by clicking on "Analytics" in the navigation menu or viewing individual ad details.

Image Requirements:

  • Format: JPEG or WebP
  • Width: 1080px (we'll resize if wider)
  • Height: 540-1350px (recommended aspect ratio: 2:1)
  • File size: Maximum 500KB after compression
  • Content: Keep important elements in the central 80% of the image

Tip: High-quality, clear images with good contrast work best for mobile viewing.

Before Approval: Yes, you can edit your ad content, image, and settings before it's approved by our team.

After Approval: Once approved and running, you cannot edit the ad content. However, you can:

  • Inactivate the ad (pause it temporarily)
  • Delete the ad completely
  • Create a new ad with updated content

Note: If you need to make changes to an approved ad, we recommend creating a new campaign.

Contact Support

Please log in to submit a support request.

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Or email us at ads@dankoresoft.com or WhatsApp +1 (319) 296-5799